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Returns & Refunds: Physical Products

For information about Money back guarantee on digital products, please review the Money back guarantee section in the Website Terms of Use.

 

IMPORTANT: You must contact us at hello@westofolivia.com prior to returning any item. This will ensure that the correct procedure is followed and also avoid delays in processing your return.  

 

Returns

Our policy lasts 14 days. If 14 days have gone by since you have received the purchased items, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use.

 

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

 

Any item that is returned more than 14 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  The time it will take to receive your refund will depend on your credit card company’s processing time.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@westofolivia.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@westofolivia.com.  We will then provide you the correct address to return the item.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

 

Before returning your product, contact us at hello@westofolivia.com and we will give you the return address for your item as we partner with multiple suppliers.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Olivia West

701, Laure Blvd

P.O. BOX 1124

SEPT-ÎLES, QUEBEC, CANADA

G4R 4X6

Email Address: hello@westofolivia.com

Effective as of November 27, 2019 

 

 

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